Start a Return

Mara Hoffman Returns & Instant Refunds

Select the unworn and unwashed items you wish to return or exchange

Use the instant refund to exchange for a new size or color, if you wish

Download and print prepaid label and ship items back to us as soon as you can

Frequently Asked Questions

What is the return policy?

Returns must be initiated within 14 days of the delivery date. Returned merchandise must be unworn, with all tags and swimwear liners attached. Mara Hoffman reserves the right to deny any refund if the merchandise does not meet these policy requirements.

Are any items final sale?

All gift cards are final sale. All items purchased on sale are also final sale and are not eligible for return or exchange. Consider reselling your sale items on Full Circle Marketplace.

How do I get a return label?

A prepaid UPS shipping label will be provided after submitting a successful return request using the online form above. Initial shipping cost will not be refunded.

How soon will I get my refund?

Returns are processed automatically, you will receive an instant refund. Refunds are processed within 10 business days of the receipt of your return. All refunds are issued to the original form of payment.

Do you accept international returns?

We do not accept and will not process international returns or exchanges.

What is an instant refund?

While we're waiting for you to send back your purchase, you'll receive an instant refund. The instant refund will allow you to purchase a different size, color or style on marahoffman.com. This refund is for the amount of the item(s) you selected to return from the form above and can only be used on marahoffman.com.

How do I use an instant refund?

To use the instant refund, simply copy the code, and paste it in the Discount Code field at checkout. Purchases exceeding the instant refund amount are paid for with normal checkout methods. If you decide to not use your instant refund, you are refunded as normal when the return is received back at our warehouse. Your instant refund voucher is automatically cancelled as soon as you are refunded.

Do you offer exchanges?

We do offer exchanges. Orders can be only be exchanged for a different size, we do not offer exchanges for a different color or style. To initiate an exchange, use the form above.

Who can I contact with questions about my return?

If during business hours, you can chat with us live by navigating to the “ASSISTANCE” menu and clicking “Live Chat.” You can also reach us by email at support@marahoffman.com

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